|
|
 |
|
FAQ
Frequently Asked Questions
|
| |
Need Assistance? Call us at 1(888)722-5543, Log on to our Live Chat or email us at sales@instrumentsdirect.com
Order Entry
-Orders can be entered on online with a USA bill to & ship to credit card (AMEX, VISA, Master Card).
-Contact us if you would like to apply for net 30 day terms.
-Purchase orders can be faxed to (678)445-9993 or emailed to sales@instrumentsdirect.com
-International orders – contact us for a quotation and terms.
-Delivery: Stock items are shipped within 24 hours. Non- stocked items ship in 1 to 2 weeks. Contact us for delivery on special items.
Rental
-Online rental orders are limited to (1) flowmetering system and typically ship within 24 hrs. Contact us if you have a quantity renal order or need a guaranteed ship date. the same day if your order is entered before Noon (EST).
-Rental orders are limited to the USA.
-All rental orders are by credit card unless approved for net 30 day terms.
-Free phone training and support is available for all rental meters. Call us at 1(888)722-5543 or email support@instrumentsdirect.com
-Return your rental equipment prepaid and insured back to our facility.
-All rental order are shipped UPS RED with a M-F delivery. Contact us if you need to use another carrier, would like to charge the freight to you own freight account
-You must select UPS RED as the shipping method for all RENTAL orders.
Support
-Free phone training and support is available. Call us at 1(888)722-5543 or email support@instrumentsdirect.com
-Product training and support is available for rental and purchased equipment by phone at no extra charge. Just call us at 1(888)722-5543 and ask for tech support. If you have an interesting application that you would like to review, call us at 1(888)722-5543, click the live chat button at the top of this page, or email support@instrumentsdirect.com. Technical support is available Monday - Friday, 8am to 6pm EST. |
|
|
|
|
|
|
